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Tickets

07.2019

Visualising your tickets using Kibana

There are multiple platforms that help you with handling tickets. If you are starting your business, you might simply reply to those emails directly via your mail client, but it quickly becomes too hard to follow and handle all the issues. We chose the tool, from the same vendor, we were already using for different purpose for easy integration. It was great for following threads, tagging and grouping issues, taking notes and automating responses. In this tool we had access to basic statistics like ticket count or time graph with incoming tickets, but we were interested in more advanced stats, which could give us more insight into what is going on. That’s why we decided to integrate that tool with already used by us Elastic Stack.

 

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