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Grandmetric LLC
Lewes DE 19958
16192 Coastal Hwy USA
EIN: 98-1615498
+1 302 691 94 10
info@grandmetric.com

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GRANDMETRIC Sp. z o.o.
ul. Metalowa 5, 60-118 Poznań, Poland
NIP 7792433527
+48 61 271 04 43
info@grandmetric.com

UK

Grandmetric LTD
Office 584b
182-184 High Street North
London
E6 2JA
+44 20 3321 5276
info@grandmetric.com

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  • Tag: Tickets

    Handling tickets with Kibana

    There are multiple platforms that help you with handling tickets. If you are starting your business, you might simply reply to those emails directly via your mail client, but it quickly becomes too hard to follow and handle all the issues. We chose the tool, from the same vendor, we were already using for different purpose for easy integration. It was great for following threads, tagging and grouping issues, taking notes and automating responses. In this tool we had access to basic statistics like ticket count or time graph with incoming tickets, but we were interested in more advanced stats, which could give us more insight into what is going on. That’s why we decided to integrate that tool with already used by us Elastic Stack.

    Date: 22.07.2019

    Grandmetric