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Grandmetric LLC
Lewes DE 19958
16192 Coastal Hwy USA
EIN: 98-1615498
+1 302 691 94 10
info@grandmetric.com

EMEA Region

GRANDMETRIC Sp. z o.o.
ul. Metalowa 5, 60-118 Poznań, Poland
NIP 7792433527
+48 61 271 04 43
info@grandmetric.com

UK

Grandmetric LTD
Office 584b
182-184 High Street North
London
E6 2JA
+44 20 3321 5276
info@grandmetric.com

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  • Network Operations Center

    Management & Automations

    Network Operations Center - How do we work?

    Sometimes we hear: Try to automate everything. And we would rather say: try to automate smart.

    Grandmetric provides Managed Services for clients’ network infrastructures. We can count up to several dozen thousand managed devices and instances. Try to manage such a group of devices by jumping from one device to another! This is not only time-consuming but also error-prone.

    Manually update the NTP clock on 1500 switches in 3 minutes? Instant configuration backup, NTP change, local user, IOS update and 100 Linux machines with LVM – device by device? It can’t be done this way. In turn, automation of the NTP process for a single switch operating in a small network? This may not be reasonable and may take more time than doing it once by hand. The reason behind automation in scale is obvious and this is smart.

    Using patterns where we are dealing with economies of scale is an intelligent approach to automation. Thanks to it, we can provide the best network services.

    Automating in Grandmetric has two reasons. One: the philosophy behind our business is that it would be impossible to serve our customers doing top services and our internal infrastructure without it. Second: We need to scale well. And only automation makes it possible.

    Grandmetric Managed Services are activities dedicated to our clients that allow them to focus on their main business. We take care of their network infrastructure and services. Below we list activities and tools that we use in managed services. There are also our standard support packages listed.

    Available activities and technology fields

    Grandmetric Managed Services - What tools do we use?

    Network Operations Center - Automation Tools - Helpline Support

    Check the most popular network services offering combined in two packages:

    GMS 85 Package

    • Network devices monitoring
    • Network devices reconfiguration (NBD reaction time, 20 hours in package)
    • Patch Management, firmware updates
    • Network Troubleshooting
    • Technical documentation update
    • Configuration backup management
    • Helpline support 8/5 9–17 CET (call), Monday-Friday
    • Ticketing system, customer alerting
    • SLA + Escalations reaction time: 4 hours
    • Standard contract term: 24 months

    GMS 245 Package

    • Network devices monitoring
    • Network devices reconfiguration (NBD, # of request: unlimited)
    • Patch Management, firmware updates
    • Network Troubleshooting
    • Technical documentation update
    • Configuration backup management
    • Helpline support 24/7 (call), all timezones, Monday-Friday
    • Standby – Support Engineer 24/7/365, Monday-Sunday
    • Ticketing system, customer alerting
    • SLA + Escalations reaction time: 1 hour
    • Standard contract term: 24 months
    • Initial audit
      • Technical documentation overview
      • Firmware versions overview
      • Network services overview
      • Network devices configuration overview
      • Inventory report and recommendations
      • Price: included in 247 package , depending on size (85 package)

    Let's discuss your case

    Interested in managed services or want to automate on your own? Consult your case with us on the short free video call.

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      Sales Team Grandmetric
      Grandmetric