Grandmetric Managed Services – NOC 24/7/365

 

Grandmetric Managed Services – NOC 24/7/365

Grandmetric Managed Services

 

How do we work?

Sometimes we hear: Try to automate everything. And we would rather say: try to automate smart. But what we want to communicate here? As Grandmetric provides Managed Services for customers network infrastructures in management operations we can count to tens thousands of devices and instances managed. Try to manage such bunch of devices on hop by hop basis. Try to not do the mistake, try to make it quick. Let’s backup configurion, change NTP, local user, update IOS, update 100 linux machines with LVM on hop by hop basis. Update NTP clock on 1500 switches in 3 minutes manually? No way of doing that this way. Moreover, it would be not possible for us to serve top networking services without doing stuff automatically. This is smart automation. Automation that comes from the reason. What is the reason of automating NTP process for single switch working in small network as an admin purely for this network? Might be not reasonable and can take longer that doing it once, manually. The reason behind automation in scale is obvious and this is smart.

Automating in Grandmetric has two reasons. One: this is kind of philosophy behind our business is that it would not be possible to serve our customers doing top services and our internal infra without it. Second: We need to scale well. Not possible without automation.

 

Grandmetric Managed Services

Grandmetric Managed Services are activities dedicated for our clients that allows them to focus on their main business. We take care of their network infrastructure and services. Below we are listing activities, tools that we serve and use in managed services. There are also our standard support packages listed.

 

Grandmetric Managed Services – Available activities and technology fields:

  • Initials and cyclic assessments
  • Infrastructure monitoring: network based, application based, services based
  • Network & Services configuration
  • Network & Services optimization
  • IMAC (Installs, Moves, Adds, Changes)
  • Patch management
  • Firmware version management and upgrade
  • Technical Documentation update
  • Configuration backup management
  • Network troubleshooting
  • New network services and technologies implementation
  • Network events correlations and issues predictions
  • Network automation & toolset development

 

Grandmetric Managed Services – What tools do we use?

  • Brains, knowledge, experience for better understanding and react
  • Ansible for infrasctructure automation
  • Gitlab and Jenkins for making sure we know each step developing your netwrork (CI/CD)
  • Monitoring tools for proactive monitoring of your services
  • GUIs and CLIs – yes, sometimes we still use command line 🙂

 

GMS 85 package

  • Network devices monitoring
  • Network devices reconfiguration (NBD reaction time, 20 hours in package)
  • Patch Management, firmware updates
  • Network Troubleshooting
  • Technical documentation update
  • Configuration backup management
  • Helpline support 8/5 9–17 CET (call), Monday-Friday
  • Ticketing system, customer alerting
  • SLA + Escalations reaction time: 4 hours
  • Standard contract term: 24 months

GMS 247 package

  • Network devices monitoring
  • Network devices reconfiguration (NBD, # of request: unlimited)
  • Patch Management, firmware updates
  • Network Troubleshooting
  • Technical documentation update
  • Configuration backup management
  • Helpline support 24/7 (call), all timezones, Monday-Friday
  • Standby – Support Engineer 24/7/365, Monday-Sunday
  • Ticketing system, customer alerting
  • SLA + Escalations reaction time: 1 hour
  • Standard contract term: 24 months

Initial audit:

  • Technical documentation overview
  • Firmware versions overview
  • Network services overview
  • Network devices configuration overview
  • Inventory report and recommendations
  • Price: included in 247 package , depending on size (85 package)

 

Interested in managed services or want to automate on your own? Consult your case with us on the short free video call.

See also:

 

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