Network Operations Center

Management & Automations

Network Operations Center - How do we work?

Sometimes we hear: Try to automate everything. And we would rather say: try to automate smart.

Grandmetric provides Managed Services for clients’ network infrastructures. We can count up to several dozen thousand managed devices and instances. Try to manage such a group of devices by jumping from one device to another! This is not only time-consuming but also error-prone.

Manually update the NTP clock on 1500 switches in 3 minutes? Instant configuration backup, NTP change, local user, IOS update and 100 Linux machines with LVM – device by device? It can’t be done this way. In turn, automation of the NTP process for a single switch operating in a small network? This may not be reasonable and may take more time than doing it once by hand. The reason behind automation in scale is obvious and this is smart.

Using patterns where we are dealing with economies of scale is an intelligent approach to automation. Thanks to it, we can provide the best network services.

Automating in Grandmetric has two reasons. One: the philosophy behind our business is that it would be impossible to serve our customers doing top services and our internal infrastructure without it. Second: We need to scale well. And only automation makes it possible.

Grandmetric Managed Services are activities dedicated to our clients that allow them to focus on their main business. We take care of their network infrastructure and services. Below we list activities and tools that we use in managed services. There are also our standard support packages listed.

Available activities and technology fields

Initials and cyclic assessments
Infrastructure monitoring: network-based, application-based, services-based
Network & Services Configuration
Network & Services optimization
IMAC (Installs, Moves, Adds, Changes)
Patch management
Firmware version management and upgrade
Technical Documentation update
Configuration backup management
Network troubleshooting
New network services and technology implementation
Network events correlations and issues predictions
Network automation & toolset development

Grandmetric Managed Services - What tools do we use?

Brains, knowledge, and experience for better understanding and react
Ansible for infrastructure automation
Gitlab and Jenkins for making sure we know each step of developing your network (CI/CD)
Monitoring tools for proactive monitoring of your services
GUIs and CLIs - yes, sometimes we still use the command line :)

Network Operations Center - Automation Tools - Helpline Support

Check the most popular network services offering combined in two packages:

GMS 85 Package

Network devices monitoring
Network devices reconfiguration (NBD reaction time, 20 hours in package)
Patch Management, firmware updates
Network Troubleshooting
Technical documentation update
Configuration backup management
Helpline support 8/5 9–17 CET (call), Monday-Friday
Ticketing system, customer alerting
SLA + Escalations reaction time: 4 hours
Standard contract term: 24 months

GMS 245 Package

Network devices monitoring
Network devices reconfiguration (NBD, # of request: unlimited)
Patch Management, firmware updates
Network Troubleshooting
Technical documentation update
Configuration backup management
Helpline support 24/7 (call), all timezones, Monday-Friday
Standby – Support Engineer 24/7/365, Monday-Sunday
Ticketing system, customer alerting
SLA + Escalations reaction time: 1 hour
Standard contract term: 24 months
Initial audit
- Technical documentation overview
- Firmware versions overview
- Network services overview
- Network devices configuration overview
- Inventory report and recommendations
- Price: included in 247 package , depending on size (85 package)

Let's discuss your case

Interested in managed services or want to automate on your own? Consult your case with us on the short free video call.